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Delivery Information and Charges

It is our duty and responsibility to perform quality checks on all items before processing an order. If we find a fault or cannot fulfil your order for any reason, we will contact you to arrange a refund as soon as possible. We will make every effort to ship these items to you within the following time frames.


United Kingdom

Delivery TypeDispatch Time1Shipping Time1Cost
Royal Mail Standard1-2 Working Days2-3 Days£4.00
Free-Spend over £502
Royal Mail Express1-2 Working Days1-2 Days£5.50
Royal Mail SpecialNext Working DayNext-Day before 1 pm£8.00
DPD Weekday1-2 Working Days1-2 DaysFrom £8.003
DPD Saturday1-2 Working DaysNext Saturday4£12.00
DPD Sunday1-2 Working DaysNext Sunday 4£8.00

1Delivery Time = Dispatch + Shipping
Excluding Sale Items - Cannot be used with other offers
3Price varies by region more details
4Orders placed on Friday will be dispatch the following week

Republic of Ireland

TypeDelivery TimeCost
Internation Delivery3-5 Days£6.50

Please note: We do not currently have any arrangements or agreements with the Post Office or any other parcel shops for customer collection. If you do give the address of a Post Office or parcel shop to collect your parcel from, you do so at your own risk. 

If you wish to cancel your order, you have 30 days from the date you receive your order to do so.
If you cancel your order after it has been dispatched, you will be liable for the postage costs and you will need to follow our
Returns Policy

All items require a signature upon delivery. Once an item has been signed for and the delivery has been noted as complete, Loofe's Clothing will not accept any responsibility for missing items.


Refunds can be made up to 30 days after received your item, for any reason. For faulty items, the period may be extended. Refunds must be made to the same payment method as the original order or as online store credit. 


To return an item for a refund or an exchange please send them along with a returns form (click here) to:
Armclaim Ltd,
Unit P1/6 The Parklands,
Heywood Distribution Park,
OL10 2TT
United Kingdom


 Arrangements can be made to refund or exchange online order in store, please contact us at loofes.com/contact


For more detailed information on our returns and exchange policy, please go to loofes-clothing.com/returns-exchanges-i25.


Fraud Control

We value the safety and security of each of our customers. We are not liable for any accusations of fraudulent activity made against our customers. On some occasions, we may be required to delay an order to investigate a payment or address details. If this is the case, we will contact you as soon as possible and keep you updated to ensure safe banking for all of our online customers.


To combat fraud, all payments made to us are 3D secure checked with your bank.


Starting September 1st 2019, all payment will require 2-step authentication.