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Returns & Exchanges FAQs

How do I return/exchange my order(UK)?

How do I return/exchange my order(EEA)?

Can I return a personalised item?

I haven't received a refund for my return!

How long will it take to process my return?

What do I do if my items becomes faulty?

How can I get a new returns form?

Can I return an online order in-store?

What should I do if my refund is incorrect?

What is your returns policy?

I received the wrong item!

I received a faulty/damaged item!