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Frequently Asked Questions

General & Technical

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General and Technical Issues

Orders

Delivery

·         Where is my order?

o   Once your order has been dispatched you can track your order by doing to ‘Order History’ in ‘My Account’. If you select the order you would like to track you should be able to click ‘Track My Order’ which will redirect you to the courier’s website tracking page. If you are having any issues, please contact us here.

 

·         When will I receive my order?

o   Orders are dispatched 1-2 working days after the order has been placed. Delivery depends on the service selected at checkout with approximate breakdowns as follows.

RM Standard

2-3 days

RM Express

1-2 days

RM Special

1 day* or money back

DPD Express

1 day

Collect In-Store

1-2 days

 

·         What if I’m not home when my order arrives?

o   If you are not home when your order arrives, your order may be delivered to a neighbour or returned a deliver office; it should not be left in a safe place. You can check the tracking details for more information or to book a collection or redelivery.

 

·         What are the UK delivery options?

o   We offer UK standard and express delivery options from Royal Mail with an express option from DPD. For full delivery details please check here.

 

·         How does EU shipping work post-Brexit?

o   Unfortunately, at present we do not ship out of the UK post-Brexit through our website but we are looking into restarting EU shipping as soon as possible. But we can ship to Europe through our eBay stores so please contact us here and we will be able to provide you with our eBay listing for most product. Please note not all products online are also sold through eBay.

 

·         My tracking says delivered but I haven’t received it.

 

o   Firstly, please check with your neighbour on both sides as well as opposite. Also it would be good to check the obvious safe places such as the recycling bin or similar places even if signed for order should not be left in a safe place.

Returns

Product and Stock

Payments

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