We accept all major credit/debit cards for payment as well as PayPal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your Personal information such as name and address must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
If the payment is not authorised by your bank or card issuer then the order will not be complete and Loofe’s clothing will not be able to complete the order. Please note that some issuing banks may still reserve your funds for a period of time.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. This process in some cases may cause a delay in the processing of your order, Loofe’s Clothing will not be held accountable for any orders delayed during security and fraud checks. We work with Sage Pay to delivery essential service to our customer. Sage Pay is the fastest payment service provider that specialises in secure card payments solutions.
All UK Customers with purchases over £50 will receive FREE DELIVERY (excludes sale items)
STANDARD DELIVERY (Royal Mail Tracked 48 Signed For 2-3 day delivery time) £3.50
FAST TRACK DELIVERY (Royal Mail Tracked 24 Signed For 1-2 day delivery time) £5.00
Republic of Ireland
Royal Mail International Tracked (after dispatch 3-5 working days) £6.50
Delivery address At checkout, you will be prompted to enter a delivery address. The delivery address cannot be altered after the order is placed.
Dispatch Time: We then aim to dispatch your item within 1-2 business days, please note that we only dispatch orders Monday to Friday.
Next Day Dispatch orders are sent out within 1 working day Mon-Fri via the Royal Mail Tracked 24 Signed For service.
Saturday Special Guaranteed Delivery by 1 pm (only available on Thursday) is sent via Royal Mail Saturday Special Guaranteed Delivery
Please note: We do not currently have any arrangements with the Post Office or any parcel shops for orders to be sent to for customer collection.If you do put a post office or parcel shop as your delivery address so you can collect your order from those locations it will be at your own risk.
We offer a 30 days returns policy for unwanted or mistake order however please note that due to hygiene reasons we do not accept returns on underwear items. Click Here to read our full returns policy and T's&C's concerning returns and exchanges.