FREE UK DELIVERY (EX. SALE) (Over £30)
Order Online free pick up in store
10% OFF (EX. SALE ITEMS) for new newsletter subscribers

Returns & Exchanges

To request a returns form please contact us here:
loofes-clothing.com/contact-us-i20


RETURNS POLICY



Unwanted items


Any unwanted items must be returned within 14 Working days of receiving the item(s).


A download link for our returns form can be found here. Please contact us to start the returns process.


Postage costs for unwanted items are paid for by the customer.


All items must be returned in the original packaging with all swing tags and accessories included otherwise, the items will returned to you.

Please ensure that the item(s) are packaged in a postage or plastic bag. If not the item(s) will be returned back to you as the item(s) cannot be sold as new.


Items damaged during shipping may be considered as such and therefore will be refused by us upon their arrival. Appropriate packaging will severely reduce the risk of this occurring.


Please use a Royal Mail Signed For or Tracked service to return your item. It is your responsibility to ensure the item gets back to us.


If you have any questions, please contact us.

Please also note, that you should not write on or put tape or stickers on shoe boxes. If this is done, the item(s) will be returned to you and not refunded.



Faulty items

If you find that you have received faulty goods, please contact us immediately at the Contact Us page on our website, and we will advise you on how to proceed. Faulty items are taken seriously, and we will endeavour to resolve the problem as quickly as possible.


To ensure that we can help you as soon as possible, we advise including your order number in your email so that we can proceed without delay.

We do require in the case of faulty footwear and tracksuits and gloves etc. that the entire item purchased is returned.

Additionally, if the item(s) returned isn't deemed to be faulty it may be treated as a returned/unwanted item, and therefore charges may be applicable.


Once a faulty item has been processed we will then proceed to either replace it or refund it depending on how you instructed us to proceed.



Incorrect items

Please be aware that mistakes can happen. If they do, please contact us via

https://www.loofes-clothing.com/contact-us-i20

 

We will resolve the issue either by fully refunding you upon the return of the wrong item or by correcting the order.

Please note we require proof via a photo of the wrong item.



How and where to send items back to us


Before sending anything back to us, you MUST complete a returns/exchanges form. We will send the form to you after you have contacted us to request a return.


Full instructions are provided on this form for your convenience.


Anything sent back without a returns form will result in severe delays.

 

We strongly recommend that you obtain a proof of postage receipt.


We cannot be held responsible for any mishaps during transit.


All returned items are subject to checks when they are received to ensure they are in the original condition. We also check that the item(s) are packed in their original bags or boxes and that any product tags, accessories and documentation are also included.



Refunds


Once a refund has been initiated, you will receive an email and/or telephone confirmation letting you know that it has been processed.


Please note that it can take up to 3 days for these to appear on your bank statements.




EXCHANGE AND REFUND POLICY


Exchanges can only be provided if an item is sent back in its original packaging, in an unworn condition and still includes any or all additional packaged materials such as tags, promotional items and documentation.

Underwear cannot be exchanged or returned for a refund, If we receive any underwear back it will be returned back to you.

We will only allow exchanges to be made if the item is returned to us within 14 days of you receiving it.

Return postage costs are at the buyer's expense, we will send the exchanged item out to you via a recorded or tracked service. If any additional exchanges are required after your first exchange then we will charge you for postage on each occasion that this needs to be done.


*Please note in any exchanges from outside the UK the customers will have to pay for the shipping costs to return the item to us, and also the customer will have pay for the exchanged item to be out to their address outside the UK.


Before sending any items back to us for an exchange, please read and understand this policy and then contact us to obtain a returns/exchanges form.

We strongly recommend that you obtain a proof of postage receipt to ensure that we can look into any items that may be lost, damaged or tampered with during transit. We cannot be held responsible for any mishaps during transit.

Once we have received an item for an exchange we will aim to process it within 5 working days for refunds we aim to process the returned item within 2-3 working days. If we have any queries or issues, we will contact you on the telephone number provided on your returns/exchanges form.

All returned items are subject to checks when they are received back to ensure they are in the original condition as sent, packed in their original bags or boxes and that any included items with a product are also still included such as product tags, accessories, documentation and anything specific to the product that is supplied by the products manufacturer.

Top