Returns & Exchanges

Please email us before returning anything at:
enquiries@loofes-clothing.com


RETURNS POLICY



Unwanted items


If you would like to return any items to us for a refund because you no longer want it, you must e-mail us within 14 days of receiving the items. Any unwanted items that have been in your possession for longer than 14 days may be refused or alternatively you may be offered the chance to exchange the items for something else. Please contact us before sending for more information.

Postage costs for unwanted items is paid for by the customer.

All items must be returned in the original packaging or the items will be sent back to you.

Please use a Royal Mail Signed For or Tracked service as it's your responsibility to ensure it gets delivered. If you have any questions, please contact us. *Please ensure that the item(s) are packaged back up in a postage or plastic bag .If not the item(s) will be returned back to you as the item(s) cannot be sold as new.* Also please note ,that you should not put tape or stickers or writing on the shoes boxes ,if so the items will be returned to you


Faulty items


If you find that you have received faulty goods, please contact us immediately on 01706 623 433 or enquiries@loofes-clothing.com and we will advise you on how to proceed. Faulty items are taken seriously and we will endeavor to resolve the problem with you as quickly as possible. To ensure that we can help you as quickly as possible, we advise having your order number to hand if you call us or send it to us via email so that we can proceed without any delays.

Additionally, if anything returned isn't deemed to be faulty it may be treated as a returned/unwanted item and therefore charges may be applicable.

Once a faulty item has been processed we will then proceed to either replace it or refund it depending on how you instructed us to proceed.


Incorrect items

Please be aware that mistakes can happen and that if any do occur if by error you have received an incorrect item. Please contact us via

https://www.loofes-clothing.com/contact-us-i20

 

We will be willing to resolve the issue either by fully refunding you upon return of the wrong item, Or by sending out the correct item upon return of the incorrect item.

Please note we require proof via a photo of the wrong item.


How and where to send items back to us


Before sending anything back to us, you MUST complete a returns/exchanges form, we send the form to you after you have contacted us to request a return. Instructions are also provided on this form. Anything sent back without a returns form will result in a delay.

We cannot stress enough how important it is for you to ensure that any returned items are packaged in a considerate manner so that they are fit for transport. Take note of how your items were received and use this as a guide on how to send them back to us. If you apply labels or tape directly to product packaging (e.g. cardboard shoe boxes), this is classed as damaging and we may refuse the item in some cases.

We strongly recommend that you obtain a proof of postage receipt to ensure that we can look into any items that may be lost, damaged or tampered with during transit. We cannot be held responsible for any mishaps during transit.

All returned items are subject to checks when they are received back to ensure they are in the original condition as sent, packed in their original bags or boxes and that any included items with a product are also still included such as product tags, accessories, documentation and anything specific to the product that is supplied by the product's manufacturer.



Refunds


Once a refund has been initiated, you will receive email and/or telephone confirmation that it has been processed. Please note that it can take up to 3 days for these to appear on your banking statements.




EXCHANGE AND REFUND POLICY


Exchanges can only be provided if an item is sent back in it's original packaging, in an unworn condition and still includes all/any additional packaged materials such as tags, promotional items and documentation. Underwear cannot be exchanged.

We will only allow exchanges to be made if the item is returned to us within 7 days of you receiving it.

Return postage costs are at the buyer's expense, we will send the exchanged item out to you via a recorded or tracked service. If any additional exchanges are required after your first exchange then we will charge you for postage on each occasion that this needs to be done.


*Please note in any exchanges from outside the UK the customers will have to pay for the shipping costs to return the item to us ,and also the customer will have pay for the exchanged item to be out to their address outside the UK.


Before sending any items back to us for an exchange, read and understand this policy and then contact us to obtain a returns/exchanges form. Anything sent back without a returns form will result in a delay.

We strongly recommend that you obtain a proof of postage receipt to ensure that we can look into any items that may be lost, damaged or tampered with during transit. We cannot be held responsible for any mishaps during transit.

Once we have received an item for exchange we will aim to process it within 3 working days. If we have any queries or issues, we will contact you on the telephone number provided on your returns/exchanges form.

All returned items are subject to checks when they are received back to ensure they are in the original condition as sent, packed in their original bags or boxes and that any included items with a product are also still included such as product tags, accessories, documentation and anything specific to the product that is supplied by the products manufacturer.

Top